at Snug Hug, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a fair refund policy to ensure your experience remains positive. Refunds are applicable only for items purchased directly through our official website, mobile app, or authorized retail stores. To be eligible, items must be returned within 3 days of purchase in unused, unworn, unwashed condition with all tags and original packaging intact. Sale items, customized products, and gift cards are non-refundable unless they are defective or damaged. To initiate a refund, customers must submit a request through our return portal or email, including proof of purchase and any required details. Once approved, refunds will be processed within 7–10 business days, excluding original shipping charges. Customers are responsible for return shipping unless the item received was incorrect, defective, or damaged. Please note that any items showing signs of wear, washing, or alterations will not be eligible for refunds. For assistance or further clarification, feel free to contact our support team at 9424096527. Thank you for choosing Snug Hug!